Delivery Information

1. Delivery Coverage and Charges

  • Standard Delivery: Delivery is included in the purchase price for all orders within mainland UK, excluding certain remote areas, the Scottish Highlands, offshore locations, and the Channel Islands.
  • Excluded Areas and Surcharges:Deliveries to the following locations are not included in the standard delivery service:
    • Scottish Highlands (including remote postcode areas)
      • AB – Aberdeen and surrounding areas
      • DD – Dundee and surrounding areas
      • IV – Inverness and Highland regions
      • KW1–KW14 – Caithness and Sutherland (KW15–KW17 are Orkney Islands)
      • PA1–PA19 – Paisley and surrounding mainland areas
      • PH – Perth and Highland regions
    • Offshore and Channel Islands (including, but not limited to):
      • Isle of Wight (PO30–PO41)
      • Isle of Man (IM)
      • Jersey (JE)
      • Guernsey (GY)
    • Northern Ireland (BT postcodes)

Customers in these areas are requested to contact us before placing an order to confirm delivery availability and to obtain a bespoke delivery quote.

Please note: Certain mainland UK postcodes (AB, DD, IV, KW1–KW14, PA1–PA19, PH) may incur additional delivery surcharges due to increased logistics costs.

2. Delivery Scheduling

  • We will coordinate with you to schedule a delivery date and time that is mutually convenient.
  • Deliveries are conducted between 8:00 AM and 6:00 PM, Monday to Friday.
  • While we strive to meet agreed delivery times, unforeseen circumstances may cause delays. We will keep you informed of any changes.

3. Delivery Conditions

  • Delivery is considered complete once the caravan or mobile home is unloaded at the agreed location.
  • The customer is responsible for ensuring that the delivery site is accessible and prepared for the arrival of the unit.
  • If the site is not ready or accessible at the time of delivery, additional charges may apply for storage or re-delivery.

4. Crane and Lifting Services

  • Our delivery service does not include crane hire or any lifting services.
  • If your site requires the unit to be lifted into place, it is your responsibility to arrange and cover the cost of such services.
  • We can provide information on recommended crane operators upon request.

5. Unloading and Installation

  • Our delivery team will position the unit as close as reasonably possible to the prepared site, subject to access constraints.
  • Final positioning, leveling, and installation are the customer's responsibility.
  • Please ensure that the site is clear of obstacles and that ground conditions are suitable for delivery vehicles.

6. Failed Delivery Attempts

  • If delivery cannot be completed due to site inaccessibility, lack of preparation, or absence of the customer, we reserve the right to charge for re-delivery or storage.
  • Any additional costs incurred due to failed delivery attempts will be the responsibility of the customer.

7. Risk and Ownership

  • Ownership of the unit transfers to the customer upon full payment and successful delivery.
  • Once delivered, the unit is at the customer’s risk, and we are not liable for any loss or damage thereafter.

8. Inspection Upon Delivery

  • Customers are advised to inspect the unit upon delivery.
  • Any damages or discrepancies should be reported to us within 24 hours of delivery.
  • Failure to report issues within this timeframe may affect warranty claims or remedies.