Effective Date: 27 May 2025
Company Name: Scale Portables Ltd
Registered Address: Capeston Farm, Walwyns Castle, Haverfordwest, Pembrokeshire, SA62 3DY
Website: www.scaleportables.co.uk
1. Introduction
Welcome to Scale Portables Ltd. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms.
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to purchase products from us.
3. Product Information
We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to proceed with the order at the correct price or cancel it.
4. Orders and Contract Formation
When you place an order, you will receive an acknowledgment email confirming receipt. This email is not an acceptance of your order. A contract is formed when we send you a dispatch confirmation email.
5. Pricing and Payment
All prices are in GBP (£) and include VAT at the applicable rate. Payment must be made in full at the time of ordering. We accept payments via major credit and debit cards through our secure payment gateway.
6. Delivery
Delivery times are estimates and not guaranteed. We are not liable for delays caused by events beyond our control. Delivery charges are specified during the checkout process.
7. Cancellation and Returns
7.1. Consumer Rights
If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving the goods, except as outlined below. To cancel, please contact us at sales@scaleportables.co.uk. Returned goods must be in their original condition. You are responsible for return shipping costs. Refunds will be processed within 14 days of receiving the returned goods.
7.2. Exclusions – Bespoke and Made-to-Order Products
The 14-day cooling-off period does not apply to products that are made to your specifications or are clearly personalised, such as bespoke or made-to-order units. If your order includes such products, you will not have the right to cancel or return the goods unless they are faulty. This exception applies because our products are often tailored to individual customer requirements.
7.3. Business Customers
These cancellation rights apply only to consumers. Business customers (purchasing for commercial purposes) do not have statutory rights to cancel or return goods unless otherwise agreed in writing.
8. Warranty
Our products come with a 12-month warranty covering manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.
9. Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence. We are not liable for indirect or consequential losses arising from your use of our products or website.
10. Intellectual Property
All content on our website, including images and text, is the property of Scale Portables Ltd. and is protected by intellectual property laws. You may not use or reproduce any content without our prior written consent.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.