Effective Date: 27 May 2025
1. Right to Cancel (Consumers Only)
If you are purchasing as a consumer, you have the right to cancel your order within 14 days without giving any reason, except for bespoke or made-to-order products as outlined below.
2. How to Cancel
To exercise the right to cancel, you must inform us of your decision by email at sales@scaleportables.co.uk.
3. Returns
If you cancel your order, you must return the goods to us at your own expense within 14 days of cancellation. Goods must be returned in their original condition.
4. Refunds
We will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us). Refunds will be processed within 14 days of receiving the returned goods.
5. Exclusions – Bespoke and Made-to-Order Products
The right to cancel does not apply to bespoke or made-to-order products that are tailored to your individual specifications, unless the goods are faulty.
6. Faulty Goods
If the goods are faulty or not as described, please contact us at sales@scaleportables.co.uk to arrange a return or replacement.